Y Not Festival, which cancelled its final day last weekend due to bad weather conditions, has issued refunds and posted a new statement committing to returning in 2018.
Organisers have issued a 50% refund on ticket costs, including upgrades to VIP and early entry, as well as refunding one third of glamping costs. They say festival-goers need do nothing as refunds have been automatically refunded to the card used to book and will show up in accounts within the next 14 days.
Festival-goers were left disappointed when the Derbyshire festival had to cancel first Friday night headline act The Vaccines and then the full programme for Sunday 30 July, including headline sets from Happy Mondays, Maxïmo Park and Two Door Cinema Club, as conditions at the site deteriorated due to the weather. Since the cancellation many have taken to social media to criticise organisers for a perceived lack of contingency planning, low security levels and other issues.
In a new statement posted to their website which explained the refunds the organisers said, “Over the past 12 years Y Not has built a reputation as an honest and sincere music festival providing the promise of a good time. A lot of the same team have been involved with the festival since the beginning and we know that Y Not could never have existed without the trust and support you have shown us over the years. It has been so distressing to see that damaged over the past few days.
“We were hit with extraordinary and highly unpredictable weather both during the build and over the weekend itself. There were levels of infrastructure in place to deal with adverse weather, however we reached a point when the forecast was changing hourly and there became a risk that emergency services would not be able to access areas of the site. Everyone’s safety will always come first and the most difficult decision we’ve ever have to make, became the only responsible option.
“This year we completely recognise this was not the Y Not Festival you deserved and it’s not the experience we wanted to give you.
“We have listened to all your concerns about how the event was delivered and there will be more detailed information on how we’re addressing this, coming soon.
“Our intention with every Y Not is to give you the best weekend of your year. We are very sorry that so many of you did not have the experience you had hoped for, and we deeply regret the disappointment caused to all of you.
“We will return in 2018, fully committed to delivering the best show in our history and putting right what went wrong in 2017.We want to address the feedback we’ve received about the festival this year, which will release further information in the near future.
“Thank you all for your support and again, our apologies. Y Not.”
Clean up of the site began on Monday with Derbyshire Refugee Solidarity among groups going in to salvage abandoned camping gear to repurpose for those in need.
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Image by Strawberry Photographic.